SugarCRM, System Training – Part Three
Implementing Sugarcrm by Michael J.R. Whitehead The last part of the article SugarCRM, System Training after the Part 1 and Part 2 , this part is about going live, feedback and enhancement of the CRM implementation. Going Live: Stepwise Introduction Once employees have been introduced to the new CRM and fully trained, it is time to go live. A common technique is to conduct general user training in sections by department, and to take each department live after they have been trained. If you adopt this approach, be sure to allow enough time after each department is trained for them to come to grips with the system and get any questions they have answered by support staff, before the next group goes through and the support staff is overwhelmed.
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SugarCRM, System Training – Part Three
